Shipping policy

Shipping Policy for Mascar Displays

Thank you for choosing Mascar Displays! We aim to provide a seamless and reliable shipping experience for our customers. Please review our shipping policy below:

1. Processing Time:

  • Orders are typically processed within 1-2 business days after payment confirmation.
  • Custom orders or items with special requirements may have a longer processing time, and customers will be notified accordingly.

2. Shipping Methods:

  • We offer standard US and International Shipping
  • Shipping costs and estimated delivery times are calculated at checkout.

3. Shipping Destinations:

  • For international orders, customers are responsible for any customs duties or taxes imposed by their respective countries.

4. Shipping Notifications:

  • Customers will receive a confirmation email with tracking information once the order has been shipped.
  • Tracking details allow customers to monitor the progress of their shipment.

5. Shipping Delays:

  • Mascar Displays is not liable for shipping delays caused by unforeseen circumstances, such as weather conditions, customs delays, or carrier issues.
  • We will do our best to communicate any significant delays and work towards a resolution.

6. Lost or Damaged Items:

  • In the rare event of a lost or damaged item during transit, please contact our customer support within [2] days of receiving the order.
  • We will investigate the issue and provide a suitable solution.
  • Item must remain in original packaging 
  • Photos of Damaged items and packaging must be included
  • UPS, USPS, DHL, and FedEx require photo evidence of damaged packaging

7. Incorrect Address:

  • Customers are responsible for providing accurate shipping information.
  • Mascar Displays is not responsible for items shipped to an incorrect address provided by the customer. Please double-check your shipping details before confirming your order.

8. Returns Due to Non-Delivery:

  • If an order is returned to us due to non-delivery, the customer will be responsible for additional shipping costs to resend the item.

9. Contact Information:

  • For any inquiries or assistance regarding shipping, please contact our customer support at info@mascardisplays or 385-313-2567

Note: This shipping policy is subject to change, and any updates will be communicated on our website.

Thank you for choosing Mascar Displays! We appreciate your business.